Privacy Policy

Joetech-Global is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website or purchase products and services from us. By accessing our website or providing your personal information to us, you consent to the practices described in this policy.

Information We Collect
1.1 Personal Information: We may collect personal information that you provide to us voluntarily, such as your name, email address, phone number, billing address, and shipping address when you make a purchase, create an account, or contact us for support.

1.2 Payment Information: To process your orders, we collect payment information, including credit card details, billing address, and other relevant financial information. We use a secure payment gateway to protect your payment information, and we do not store your complete credit card information on our servers.

1.3 Website Usage Information: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, operating system, and the pages you visit. We use this information to improve our website’s functionality, optimize your browsing experience, and analyze trends.

Use of Personal Information
2.1 Order Processing: We use your personal information to process and fulfill your orders, including shipping products to your designated address and communicating with you about your order status.

2.2 Customer Support: We may use your personal information to provide customer support, respond to inquiries, and address any issues or concerns you may have.

2.3 Marketing and Promotions: With your consent, we may use your contact information to send you promotional emails, newsletters, and special offers about our products and services. You can opt-out of receiving these communications at any time by following the instructions provided in the email or by contacting us directly.

2.4 Website Improvement: We analyze website usage information to understand how users interact with our website, identify areas for improvement, and enhance our website’s functionality and user experience.

Information Sharing and Disclosure
3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as shipping carriers, payment processors, IT service providers, and marketing agencies. These service providers are contractually obligated to maintain the confidentiality and security of your personal information.

3.2 Legal Requirements: We may disclose your personal information if required by law, regulation, legal process, or government request. We may also disclose your information to protect our rights, privacy, safety, or property, as well as that of our customers and the public.

Data Security
We employ reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and passwords associated with your account.

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely dispose of it.

Your Rights and Choices
6.1 Access and Update: You may access, update, or correct your personal information by logging into your account or contacting us directly. We will make reasonable efforts to accommodate your request, subject to applicable law.

6.2 Opt-out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the email or by contacting us directly. Even if you opt-out of marketing emails, we may still send you transactional or service-related communications.

Children’s Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information from our systems.

Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website or through other reasonable means. Your continued use of our website or services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information provided below:

Joetech-Global

Address: Khalid Bin Walid Road Next to Royal Ascot Hotel Bur Dubai (United Arab Emirates)

Email: online@joetech-global.com

Phone: +971 4 5914369

Please allow us a reasonable time to respond to your inquiries.